Ordered today, shipped the same day!
Orders placed before 17:00 on working days will be dispatched the same day. Orders placed after Friday 17:00 will be shipped on Monday.
   
Not at home?
If you are not at home at the time of delivery, the courier will try to deliver your package to your neighbours or a DHL/Postnl ServicePoint. You will receive a e-mail from DHL/Postnl. It will indicate where the parcel was dropped off in the street or at which DHL/Postnl ServicePoint you can pick it up the next working day.

When your parcel is ready at a ServicePoint, you will receive an e-mail. Your parcel will be held for you for seven calendar days, after which it will automatically be returned to Caesar Profumi. Please bring valid proof of identity with you when picking up your package at a ServicePoint.

Sample Sets
Have you ordered a Sample Set? We will pack the selected samples carefully for you and send them in a letterbox package with Track & Trace code. Letterbox packages have a delivery time of 1-2 working days.

Shipping outside the Netherlands
If you do not live in the Netherlands, we will ship your order within Europe without any problems. We will ship your order within one day and send you a Track-and-Trace code.

The Netherlands
Free shipping on all orders
Shipping time: Ordered before 17:00 is delivered the next working day.
Orders placed after 17:00 will be delivered within 1-2 working days.
  
Belgium
Free shipping on all orders
Shipping time: 1 working day on average

Germany, Luxembourg
Free shipping 
Shipping time: 2-5 working days

France, Hungary, Ireland, Italy, Croatia, Austria, Poland, Slovenia, Slovakia, Czech Republic
Free shipping 
Shipping time: 2-5 working days

Bulgaria, Denmark, Greece, Portugal, Romania, Spain
Free shipping 
Shipping time: 2-5 working days

Estonia, Finland, Lithuania, Latvia, Sweden, Norway, United Kindom
Free shipping 
Shipping time: 2-5 working days


Tracking Instructions

• Tracking information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
• Track your order: You'll be able to track the order with the tracking information included in the mail.
• Questions: Our support team is ready to assist with any questions about tracking your order.
  

Missing item procedure

• Reporting Missing Items: Contact our customer service within 7 days of receiving your package via info@caesarprofumi.com
• Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
  

Company Information:
Company Name: Caesar Profumi BV
Address: Karel Doormanstraat 263 - 3012GH - Rotterdam
E-Mail: info@caesarprofumi.com
Company Number: 92134262
VAT Number: NL865899526B01
Customer Service: Monday to Saturday, 9:30 am to 5:00 pm.